Tailored Care Management

Helping You Navigate Your Care — and Connect to the Support You Need

Your health is connected to more than what happens at a doctor’s appointment. Transportation, medications, housing, food, work, school and other needs can all affect your health and well-being.

Tailored Care Management (TCM) connects eligible Medicaid members with a specially trained care manager who helps coordinate healthcare, navigate Medicaid services and connect you with resources and support.

Tailored Care Management at Blue Ridge Health

Tailored Care Management is designed to make it easier to coordinate the different services and resources that support your health. At Blue Ridge Health, your Tailored Care Manager can meet with you at a BRH location or in the community to get to know you, understand your needs and help you identify your goals.

Your care manager can help connect you with doctors and behavioral health providers who accept Medicaid, assist with appointments and transportation, connect you with food and housing resources, help you manage chronic health conditions, and find support related to work or school.

Your Tailored Care Manager can also serve as a central point of contact for your Medicaid services and advocate for additional services and support when you need them.

Interested in Tailored Care Management?

Contact Our Care Management Team to Learn More

Jamie Weston
Care Management Director
828-508-3742

YOUR TAILORED CARE MANAGER CAN HELP WITH:

Finding doctors and behavioral health providers

Making healthcare appointments

Arranging transportation to appointments

Connecting with food and housing resources

Managing chronic health conditions

Finding support for work or school

Navigating Medicaid services

Advocating for additional services and support

Who Is Eligible for Tailored Care Management?

Tailored Care Management is available to people with Medicaid Tailored Plans through Vaya Health or Partners Health Management, as well as some people with NC Medicaid Direct.

Not sure if  you’re eligible?

Contact our Tailored Care Management team and we’ll help you find out.

For Vaya Health Members
If you receive services through Vaya Health, you can use the Tailored Care Management Opt In/Out or Change Form to opt in or opt out of Tailored Care Management, or to request a different care manager or Tailored Care Management provider.

Schedule an appointment with a provider in your area