Patient Information

Appointments

  • Scheduling: Blue Ridge Health will make every effort to schedule your appointment with your primary care provider every time you need to be seen in our clinic. Sometimes, an acute illness needs to be cared for prior to an available appointment. In these cases, we will try to schedule you as soon as possible with any available Blue Ridge Health provider.

  • Urgent visits: established patients will be seen on our walk-in schedule for single urgent issues that need to be cared for on the same day. Patients should not expect to walk-in for care of chronic health conditions like diabetes or high blood pressure management, refills, or for a routine physical exam.

Refills

  • For any of your medications that have refills left: please call your pharmacy FIRST. This does not require a medical provider to review each time.

  • For any of your medications that do not have refills noted on the container: Call your pharmacy to request refills a minimum of 3 business days prior to needing your refill. The pharmacy can send an electronic refill request to your medical provider. Check back with your pharmacy in 72 hrs to make sure they have received your new prescription. If your pharmacy has not received your new prescription, please call our offices.

  • Controlled substances, including some medications for pain and anxiety, will only be refilled during an office visit with your primary medical provider and cannot be refilled automatically or by another medical provider.

  • Appointments must be made one month in advance for controlled substances to ensure a timely refill.

Lab Results

  • How long does it take to receive lab results? Lab results vary in the time they come back to your medical provider. You will be contacted through the mail, your Patient Portal, and/or by telephone to inform you of your lab results when they are available.

  • Haven’t received your lab results? If you have not received your lab results within 2 weeks, please contact the clinic and ask to speak to a nurse.

Pay Your Bill

We are currently accepting payments in the form of: cash, personal check, credit card (Visa or MasterCard), or bank debit card (only available at Blue Ridge Health at Chimney Rock Road). Make your payments by:

  • Phone:

  • Mail: send a check to:

  • Online: login to your Patient Portal and pay online.

Request Your Medical Record

  • Request a copy for yourself: Requests for a copy of your personal Medical Records and Immunization Records must be made in person (at a health center) and signed by the person requesting the records. These types of requests can be processed at the time of the request. Patients are entitled to one free copy of their medical record per year – after you have received one free copy, any additional copies will be provided based on current fees.

  • Send a copy to another provider: If you want an entire copy of your medical record sent to another medical provider, the new provider’s office must request your records on an approved records release form. Once the approved form is received with your signature or your designee, a copy of your record will be sent to the provider you have designated. BRCHS utilizes an outside medical records company for these types of requests. Please allow up to 30 days for your request to be processed. There is no charge to a patient for this service.

Accepted Insurance Carriers

At Blue Ridge Health we accept private insurance as well as Medicaid and Medicare. If you do not see your particular insurance listed below, please contact us to see if we can accept your plan. No insurance? No problem. Sliding scale fees are available those who qualify and we can help you apply for coverage.

  • Medicaid
  • Medicare
  • Blue Cross Blue Shield of NC
  • United Healthcare/Optium Health
  • Aetna
  • Cresent
  • Medcost
  • Health Net/MHN
  • Delta Dental
  • Guardian
  • Humana
  • Magellan
  • Cigna
  • AARP
  • Tricare
  • Value Options
  • Gateway

Fee Information

No insurance? No problem. Blue Ridge Health can help you apply or work with you to reduce your care costs using a sliding scale with fees based on your family income and size.

Medical Forms

If you need one of the following Medical Forms to be completed by your medical or behavioral health provider, it can only be completed during a visit.

  • DMV Medical Exam

  • Sport’s physicals

  • School, Work, Camp Physicals

  • Handicapped Parking Permit Requests

  • Concealed Weapons Permits

  • FL-2 forms

  • Pre-operative clearance forms

NC Health Information Exchange (NC HIE)

All Blue Ridge Health locations are participating in a statewide information-sharing network that will improve the healthcare you receive. This new technology is being used statewide and helps doctors and other healthcare providers share important patient health information. It will help us more easily and quickly share your health information with other healthcare professionals caring for you. This can improve the safety and quality of your healthcare.

This new technology is available to us through our partnership with an independent nonprofit called NC Health Information Exchange (NC HIE). NC HIE combines information from separate healthcare sites to create a single electronic patient health record. This record combines health information from all your healthcare providers and allows authorized healthcare professionals to see it when caring for you.

While we believe the use of a secure networks like NC HIE will improve the quality of care you receive, you can choose to opt-out of having your information shared through the health information exchange network by following the instructions on the NC HIE Opt-Out form below. You can also see the brochure below for more details or visit www.nchie.org.

Your personal health information and privacy is very important to us. NC HIE takes many precautions to keep your records private, and your NC HIE record can only be viewed by providers who are directly involved in your care. 

The information that can be viewed in your NC HIE record includes:

  • Medicines (prescriptions)

  • Allergies

  • Lab and test results

  • Image reports

  • Conditions

  • Diagnoses

  • Vaccine history

The information that can not be viewed in your NC HIE record includes:

  • Information documented by a substance abuse treatment facility

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