File A Complaint

Compliance and Privacy Officer

Blue Ridge Health has appointed a senior administrative staff person as the organization’s Compliance and Privacy Officer. If any person has a concern about patient care and safety, we encourage telephone follow-up with our organization’s Compliance and Privacy Officer at 828.233.2288 , or by emailing Tammy Greenwell at TGreenwell@brchs.com.

Corporate Compliance

Blue Ridge Health expects its patients, staff, or any other individual affiliated with Blue Ridge Health to report concerns, suspected violations and/or irregularities of the Compliance Plan, Code of Conduct, laws, rules or regulations, or any identified issues or questions associated with our policies or procedures with respect to any Federal health care program (e.g. Medicaid, Medicare). It is the policy of Blue Ridge Health to provide a procedure through which our patients, staff, or other any other individual affiliated with Blue Ride Health may confidentially report their questions or concerns without fear of retribution or retaliation.

If a patient, staff member, or any other individual affiliated with Blue Ridge Health desires to remain completely anonymous, the individual may submit his/her report through the Blue Ridge Health Corporate Compliance Hotline (828) 233-2238 . No adverse action or retribution of any kind will be taken by Blue Ridge Health against any patient, employee, or any other individual because he or she reports in good faith any concerns or suspected violations.

Joint Commission

BRCHS is accredited by the Joint Commission. If you feel that your concern was not resolved through the BRCHS complaint and/or grievance process, you, or a representative of your choice may contact the Office of Quality Monitoring of the Joint Commission by either calling 1.800.994.6610 , sending an e-mail to complaint@jointcommission.org or
visiting www.jointcommission.org 

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