Patient Feedback & Complaint Process

PATIENT Feedback PROCESS

Blue Ridge Health is committed to providing quality patient care to all its patients within a safe and professional environment. All patient complaints shall be managed promptly and efficiently. Patient complaint information will be incorporated as a part of the overall Blue Ridge Health Quality Improvement Program.

The goal of Blue Ridge Health is to address each patient’s concerns on an individual basis and in a timely manner (within 3 business days or less). While BRH will make every attempt to find a resolution for patient complaints, any unresolved complaints will be forwarded to BRH Senior Management for review and action.

If you are a patient of BRH and would like to provide feedback, you may do so using the form below. You may also contact your BRH clinic site and request to speak with the manager at the site or call BRH at 828-692-4289 and ask to speak to the Director of Quality Management. This phone line will also accept voicemail messages. All patient feedback received via email and/or phone will be returned within 3 business days.

Feedback Form

To prevent automated spam submissions leave this field empty.

ALERT - Coronavirus/COVID-19

Innovative Ways Blue Ridge Health Can Keep You Healthy During COVID-19

During this cautious time, Blue Ridge Health remains a trusted source for all of your healthcare needs. We encourage patients to use virtual visits that are now available to take care of your medical and behavioral health care needs.  We’re here to help keep you healthy no matter how long the pandemic lasts.

Please don’t hesitate to call 828-692-4289 option #9 or your local Blue Ridge Health office for more information. We are here to help!

Due to the Coronavirus/COVID-19 outbreak, patients visiting our practices should anticipate the following changes:

  • Please bring a mask or cloth face covering with you to your visit, if possible. 

  • When you arrive at the practice, look for a member of our staff to provide site-specific instructions.

  • If you do not see a staff member, call the practice and instructions will be provided.

If you suspect that you have been exposed to Coronavirus, or you have a fever, cough or shortness of breath, please contact your local Blue Ridge Health office prior to visiting. They are happy to help and will provide further instructions.

Please be aware that these changes are necessary in order to serve you best.

Please follow instructions closely. We will help you as soon as we are able.

Important Information about Coronavirus 2019 (COVID-19) – READ MORE

ALERTA - Coronavirus/COVID-19

Maneras innovadoras de Blue Ridge Health para ayudarle a mantenerse sano durante COVID-19

Durante este tiempo de cautela, Blue Ridge Health sigue siendo un recurso confiable para todas sus necesidades de atención médica.  Nosotros animamos a los pacientes a programar consultas telefónicas o vía electrónica que ahora están disponibles para sus necesidades de atención médica y de salud conductual. Estamos aquí para mantenerle saludable, sin importar cuanto tiempo dure la pandemia.

Por favor no dude en llamarnos al 828-692-4289 opción #1 o su oficina local de Blue Ridge Health para más información. ¡Estamos aquí para ayudarle!

Con el brote de Coronavirus/ COVID-19, los pacientes visitando nuestros consultorios, deben anticipar los siguientes cambios:

  • Al llegar al consultorio, busque a un miembro de nuestro personal para recibir instrucciones específicas.

  • Si no encuentra a un miembro de nuestro personal, favor de llamar a la oficina y le darán instrucciones.

Si sospecha que ha sido expuesto al Corona virus, o si tiene fiebre, tos, o falta de respiración, favor de comunicarse con su oficina local de Blue Ridge Health antes de visitar el consultorio. Con gusto le ayudarán y darán instrucciones adicionales.

Favor de tener en cuenta que estos cambios son necesarios para poder servirle mejor.

Favor de seguir las instrucciones atentamente. Le ayudaremos lo más pronto posible.

Para información adicional y actualizaciones sobre COVID-19 puede visitar nuestra página: Información sobre el Corona virus (COVID-19).

Send A Message

To prevent automated spam submissions leave this field empty.

Contact Information

Email: info@BRCHS.com
Phone: 828-692-4289
Fax: 828-692-4396

Hours

Open Monday-Friday
Extended evening hours available
Same-day appointments