Complaint Process

PATIENT COMPLAINT PROCESS

Blue Ridge Health is committed to providing quality patient care to all its patients within a safe and professional environment. All patient complaints shall be managed promptly and efficiently. Patient complaint information will be incorporated as a part of the overall Blue Ridge Health Quality Improvement Program.

The goal of Blue Ridge Health is to address each patient’s concerns on an individual basis and in a timely manner (within 3 business days or less). While BRH will make every attempt to find a resolution for patient complaints, any unresolved complaints will be forwarded to BRH Senior Management for review and action.

If you are a patient of BRH and would like to file a complaint, you may do so using the form below. You may also contact your BRH clinic site and request to speak with the manager at the site or call BRH at 828-692-4289 and ask to speak to the Director of Quality Management. This phone line will also accept voicemail messages. All patient complaints received via email and/or phone will be returned within 3 business days.

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