Compliance Information

Blue Ridge Health expects its patients, staff, Board of Directors, vendors/contractors, and any other individual affiliated with Blue Ridge Health to report concerns, suspected violations and/or irregularities of the BRH Compliance Plan, Code of Conduct, laws, rules or regulations, including any identified issues or questions associated with our policies or procedures with respect to any Federal health care program (e.g. Medicaid, Medicare). It is the policy of Blue Ridge Health to provide a procedure through which our patients, staff, or other any other individual affiliated with Blue Ridge Health may confidentially report their questions or concerns without fear of retribution or retaliation. If a patient, staff member, vendor/contractor, or any other individual affiliated with Blue Ridge Health desires to remain completely anonymous, the individual may submit his/her report through the Blue Ridge Health Corporate Compliance Hotline (828) 233-2238 or by emailing your compliance concern to compliance@brchs.com. No adverse action or retribution of any kind will be taken by Blue Ridge Health against any patient, employee, vendor/contractor, or any other individual because he or she reports in good faith any concerns or suspected violations.

BRH COMPLIANCE, HIPAA PRIVACY, HIPAA SECURITY OFFICERS

Blue Ridge Health has appointed senior administrative staff to serve as the organization’s Compliance Officer, HIPAA Privacy Officer, and HIPAA Security Officer. If any person has a concern about patient care and/or safety as it relates to HIPAA, we encourage telephone follow-up with our organization’s Compliance Officer at 828.233.2238, or by emailing compliance@brchs.com.

Medicaid reports of Fraud, Waste or Abuse

You are encouraged to report matters involving Medicaid fraud and abuse. You may remain anonymous; however, sometimes to conduct an effective investigation, staff may need to contact you. Your name will not be shared with anyone investigated. In rare cases involving legal proceedings, your name may need to be revealed.

Medicaid fraud and abuse is when a person knowingly cheats or is dishonest, resulting in a benefit such as payment or coverage.

Examples of Medicaid fraud and abuse:

  • An individual does not report all income when applying for Medicaid
  • An individual does not report other insurance when applying for Medicaid
  • A non-recipient uses a recipient's card with or without the recipient's knowledge
  • A provider’s credentials are not accurate
  • A provider bills for services that were not rendered
  • A provider performs and bills for services not medically necessary
Reporting Options:

DHHS Customer Service Center
Phone: 800-662-7030 (English or Spanish)
Online Confidential Complaint Form

Medicaid Fraud, Waste and Program Abuse Tip-Line
Phone: 877-DMA-TIP1       877-362-8471

State Auditor Waste Line
Phone: 800-730-TIPS

ALERT - Coronavirus/COVID-19

Innovative Ways Blue Ridge Health Can Keep You Healthy During COVID-19

During this cautious time, Blue Ridge Health remains a trusted source for all of your healthcare needs. We encourage patients to use virtual visits that are now available to take care of your medical and behavioral health care needs.  We’re here to help keep you healthy no matter how long the pandemic lasts.

Please don’t hesitate to call 828-692-4289 option #9 or your local Blue Ridge Health office for more information. We are here to help!

Due to the Coronavirus/COVID-19 outbreak, patients visiting our practices should anticipate the following changes:

  • Please bring a mask or cloth face covering with you to your visit, if possible. 

  • When you arrive at the practice, look for a member of our staff to provide site-specific instructions.

  • If you do not see a staff member, call the practice and instructions will be provided.

If you suspect that you have been exposed to Coronavirus, or you have a fever, cough or shortness of breath, please contact your local Blue Ridge Health office prior to visiting. They are happy to help and will provide further instructions.

Please be aware that these changes are necessary in order to serve you best.

Please follow instructions closely. We will help you as soon as we are able.

Important Information about Coronavirus 2019 (COVID-19) – READ MORE

ALERTA - Coronavirus/COVID-19

Maneras innovadoras de Blue Ridge Health para ayudarle a mantenerse sano durante COVID-19

Durante este tiempo de cautela, Blue Ridge Health sigue siendo un recurso confiable para todas sus necesidades de atención médica.  Nosotros animamos a los pacientes a programar consultas telefónicas o vía electrónica que ahora están disponibles para sus necesidades de atención médica y de salud conductual. Estamos aquí para mantenerle saludable, sin importar cuanto tiempo dure la pandemia.

Por favor no dude en llamarnos al 828-692-4289 opción #1 o su oficina local de Blue Ridge Health para más información. ¡Estamos aquí para ayudarle!

Con el brote de Coronavirus/ COVID-19, los pacientes visitando nuestros consultorios, deben anticipar los siguientes cambios:

  • Al llegar al consultorio, busque a un miembro de nuestro personal para recibir instrucciones específicas.

  • Si no encuentra a un miembro de nuestro personal, favor de llamar a la oficina y le darán instrucciones.

Si sospecha que ha sido expuesto al Corona virus, o si tiene fiebre, tos, o falta de respiración, favor de comunicarse con su oficina local de Blue Ridge Health antes de visitar el consultorio. Con gusto le ayudarán y darán instrucciones adicionales.

Favor de tener en cuenta que estos cambios son necesarios para poder servirle mejor.

Favor de seguir las instrucciones atentamente. Le ayudaremos lo más pronto posible.

Para información adicional y actualizaciones sobre COVID-19 puede visitar nuestra página: Información sobre el Corona virus (COVID-19).

Send A Message

To prevent automated spam submissions leave this field empty.

Contact Information

Email: info@BRCHS.com
Phone: 828-692-4289
Fax: 828-692-4396

Hours

Open Monday-Friday
Extended evening hours available
Same-day appointments