Blue Ridge Health expects its patients, staff, Board of Directors, vendors/contractors, and any other individual affiliated with Blue Ridge Health to report concerns, suspected violations and/or irregularities of the BRH Compliance Plan, Code of Conduct, laws, rules or regulations, including any identified issues or questions associated with our policies or procedures with respect to any Federal health care program (e.g. Medicaid, Medicare). It is the policy of Blue Ridge Health to provide a procedure through which our patients, staff, or other any other individual affiliated with Blue Ridge Health may confidentially report their questions or concerns without fear of retribution or retaliation. If a patient, staff member, vendor/contractor, or any other individual affiliated with Blue Ridge Health desires to remain completely anonymous, the individual may submit his/her report through the Blue Ridge Health Corporate Compliance Hotline (828) 233-2238 or by emailing your compliance concern to compliance@brchs.com. No adverse action or retribution of any kind will be taken by Blue Ridge Health against any patient, employee, vendor/contractor, or any other individual because he or she reports in good faith any concerns or suspected violations.

BRH COMPLIANCE, HIPAA PRIVACY, HIPAA SECURITY OFFICERS

Blue Ridge Health has appointed a senior administrative staff to serve as the organization’s Compliance Officer, HIPAA Privacy Officer, and HIPAA Security Officer. If any person has a concern about patient care and/or safety as it relates to HIPAA, we encourage telephone follow-up with our organization’s Compliance Officer at 828.233.2238, or by emailing compliance@brchs.com.

JOINT COMMISSION

Blue Ridge Health is accredited by the Joint Commission for Ambulatory Health Care and is recognized as a Primary Medical Care Home. If you have contacted BRH to discuss your issue, but feel that your concern was not resolved through the BRH complaint and/or grievance process, you, or a representative of your choice may contact the Office of Quality Monitoring of the Joint Commission by either calling 1.800.994.6610, or sending an e-mail to complaint@jointcommission.org or visiting www.jointcommission.org for more information.