Blue Ridge Community Health Services (BRCHS) is committed to providing high-quality, cost-effective health care to the people we serve. We believe that every patient deserves to be treated with respect, dignity, and concern. We will provide care regardless of race, creed, sex, national origin, ancestry, religion, sex, marital status, sexual orientation, age, medical condition, or source of payment.
We consider you a partner in your health care. When you are well informed, participate in treatment decisions, and communicate openly with your doctor and other health professionals, you help make your care as effective as possible. BRCHS encourages respect for the personal preferences and values of each individual. It is our goal to assure that your rights as a patient are observed and to act as a partner in your decision making process.
No Insurance? No Problem
Discounted fees available for those who qualify.
Discounted Fee Scale - Medical
Discounted Fee Scale - Dental
Discounted Fee Scale - Behavioral Health
Discounted Fee Scale - School Health
HIPAA NOTICE OF PRIVACY PRACTICES
We respect the confidentiality of your relationship with your doctor and other caregivers, and the sensitive information about your health and health care that are part of that relationship. State and federal laws and our operating policies protect the privacy of your medical information. You will receive a BRCHS Notice of Privacy Practices that describes the ways that we use, disclose and safeguard patient information and that explains how you can obtain a copy of information from our records about your care.
Patient Confidential Communication Form - English
Patient Confidential Communication Form - Spanish
Notice of Privacy Practices - English
Notice of Privacy Practices - Spanish
PATIENT RIGHTS & RESPONSIBILITIES
Being a good patient does not mean being a silent one. If you have questions, problems, safety concerns, or unmet needs, please let us know. If you would like further clarification of the BRCHS Patient Rights and Responsibilities as they pertain to you, or would like more information regarding our complaint and/or grievance process please contact the applicable facility as listed below.
Patient Rights & Responsibilities
COMPLIANCE AND PRIVACY OFFICER
Blue Ridge Community Health Services has appointed a senior administrative staff person as the organization’s Compliance and Privacy Officer. If any person has a concern about patient care and safety, we encourage telephone follow-up with our organization’s Compliance and Privacy Officer at 828.233.2288, or by emailing
BRCHS expects its patients, staff, or any other individual affiliated with BRCHS to report concerns, suspected violations and/or irregularities of the Compliance Plan, Code of Conduct, laws, rules or regulations, or any identified issues or questions associated with BRCHS's policies or procedures with respect to any Federal health care program (e.g. Medicaid, Medicare). It is the policy of BRCHS to provide a procedure through which our patients, staff, or other any other individual affiliated with BRCHS may confidentially report their questions or concerns without fear of retribution or retaliation.
If a patient, staff member, or any other individual affiliated with BRCHS desires to remain completely anonymous, the individual may submit his/her report through the BRCHS Corporate Compliance Hotline (828) 233-2238. No adverse action or retribution of any kind will be taken by BRCHS against any patient, employee, or any other individual because he or she reports in good faith any concerns or suspected violations.
BRCHS is accredited by the Joint Commission. If you feel that your concern was not resolved through the BRCHS complaint and/or grievance process, you, or a representative of your choice may contact the Office of Quality Monitoring of the Joint Commission by either calling 1.800.994.6610, sending an e-mail to
or visiting www.jointcommission.org.